State-of-the art telehealth demands outstanding post-implementation strategies. In this episode, you’ll hear Josh Hofmeyer and David Darr with industry leader Avera eCare discuss best practices from their 420 implementations. You’ll learn about the importance of educating the ecosystem, building trust, managing turnover and the need to always identify internal champions. Of particular interest is their discussion of the need for continuous training and re-training given staff turnover as well as the need to align goals and program metrics to assure a successful long-term program.

You can also obtain a free copy of “A Practical Guide To Telehealth” by visiting https://www.westhealth.org/resource/telehealth-paltc-guide/