Hosts Ruben Navarrette and Bob Harrison enjoy an in-depth conversation with Hilda Martinez, the Director of Communications for Interact Communications, where they discuss the art of communication, the lack of training on communications for law enforcement professionals and the new challenges in a social media world. Her best advice for communicating with the public under stress or in distress is to listen, respect, relate, and connect. By pulling together these four elements, de-escalation becomes more possible.

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